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Free plain-language explainers

Rights guides

Plain-language explainers on South African consumer law, each linked to a free letter you can send today.

Consumer rights advocate explaining how to cancel a fixed-term contract
October 18, 2026

Prescribed debt: when debt collectors must stop

Most consumer debts prescribe after three years without acknowledgement or a summons, and the National Credit Act prohibits collecting them.

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Supermarket till with a shelf price tag and a higher scanned price
October 18, 2026

Shelf price vs till price: you pay the lower price

If the till scans higher than the price on the shelf, Section 23(6) of the CPA says the lowest displayed price applies.

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Consumer advocate outside a gym explaining contract cancellation rights
October 18, 2026

How to cancel a gym or cellphone contract early in South Africa

Section 14 of the Consumer Protection Act lets you cancel a fixed-term contract with 20 business days’ written notice. Here’s how, and

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