Cancelled Showmax but the debit order keeps going off? Put your cancellation in writing, revoke the debit order, and demand a refund of anything taken after your cancellation took effect.
Once your Showmax cancellation has taken effect, further debits are unauthorised and you can demand a refund.
Your deadline
The notice period in your subscription terms
The law
Consumer Protection Act 68 of 2008
Your deadline
The notice period in your subscription terms
Step by step
Generate the termination letter with your Showmax account number and the date you first asked to cancel.
Ask your bank to stop and dispute debits that went off after the cancellation date.
Give Showmax 10 business days to refund unauthorised debits, then escalate to ICASA or the Consumer Goods & Services Ombud.
“A supplier may not continue to bill a consumer after the agreement has ended. Debits taken without a valid mandate can be disputed with your bank.”
Free statutory letter
Fill in a few details and copy, email, WhatsApp or print a formal notice. Nothing you type is stored or sent anywhere.
Common questions
How do I prove I cancelled Showmax?
Keep the email, chat transcript or reference number from your cancellation request. Our letter records the date you first asked to cancel.
Showmax keeps debiting me. What can my bank do?
Most South African banks let you stop and dispute debit orders in their app or branch. Do this alongside the written termination letter.
Do I have to give a reason for cancelling?
No. You only need to give notice in line with your subscription terms.
General consumer information, not legal advice. IKnowMyRights is independent and not affiliated with Showmax.
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