If something you bought from Takealot fails within six months, Section 56 of the CPA lets you return it at the supplier’s risk and expense, and you choose a refund, replacement or repair.
Defective goods from Takealot can be returned within 6 months of delivery. The choice of refund, replacement or repair is yours.
Your deadline
Within 6 months of delivery
The law
Consumer Protection Act 68 of 2008
Your deadline
Within 6 months of delivery
Step by step
Take photos or a short video of the fault and keep your invoice or order number.
Generate the letter, state the remedy you choose, and send it to Takealot’s returns or customer care team.
A “no returns” or credit-note-only policy doesn’t override the Act. If they refuse, complain free of charge to the CGSO.
“Within six months after delivery, the consumer may return defective goods to the supplier, without penalty and at the supplier’s risk and expense, and the supplier must, at the consumer’s direction, repair or replace the goods or refund the price paid.”
Free statutory letter
Fill in a few details and copy, email, WhatsApp or print a formal notice. Nothing you type is stored or sent anywhere.
Common questions
Can Takealot insist on a repair instead of a refund?
Under Section 56(2), the choice of remedy is the consumer’s: repair, replacement or a refund.
Who pays for returning the item?
Section 56(2) says defective goods are returned at the supplier’s risk and expense.
What if the fault appears after 6 months?
You may still have rights under the manufacturer’s warranty or Section 55 (quality goods), but the automatic 6-month return right has passed.
General consumer information, not legal advice. IKnowMyRights is independent and not affiliated with Takealot.
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